1. What is SockShoeLand?
SockShoeLand is your go-to online store for stylish, comfortable, and high-quality socks and shoes for everyday wear. We offer trending designs, durable materials, and affordable prices — all delivered straight to your doorstep.
2. Where do you ship?
We ship worldwide to most countries.
Exact availability and shipping rates will be shown at checkout based on your location.
3. How long does shipping take?
Our standard delivery time is 7–15 business days, depending on your region.
Once your order ships, you’ll receive a tracking number to follow your package in real time.
4. How can I track my order?
You can track your order through:
- The tracking link sent to your email after dispatch
- The Track Your Order page on our website (enter your order number)
5. What payment methods do you accept?
SockShoeLand accepts all major, secure payment options:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
All payments are securely processed through trusted payment gateways.
6. Do you offer refunds or returns?
Yes! If you’re not satisfied with your item, you can request a return within 30 days of delivery.
Please check our Return & Refund Policy page for full details.
7. Can I cancel or change my order?
You can modify or cancel your order within 12 hours of purchase.
After this window, the order may already be processed or shipped.
If you need any changes, please contact us immediately.
8. Are my payments secure?
Absolutely. We use SSL encryption, secure checkout, and reliable payment processors to keep all your information safe.
9. I received a damaged item. What should I do?
We’re very sorry for the inconvenience.
Please contact our support team and include:
- Your order number
- Photos or a short video showing the damage
We’ll quickly arrange a replacement or a suitable solution.
10. How can I contact customer support?
You can reach us anytime through our Contact Us page or by emailing:
📩 support@sockshoeland.com
(You can change the email if you have a different one)
Our team typically responds within 24 hours.
11. Are SockShoeLand products authentic and high quality?
Yes. All our socks and shoes are sourced from trusted suppliers and go through strict quality checks before shipping, ensuring you receive exactly what you ordered.
12. Will I have to pay customs or additional taxes?
Most customers do not pay extra fees.
However, customs regulations differ by country, so additional import duties or taxes may apply. If required, these charges are the customer’s responsibility.